Right to cancel
If you decide to cancel your order, and do not wish to use the Exchange Scheme - in other words you just change your mind, or have e.g. duplicated your order elsewhere - then you must let us know within 14 calendar days of receiving the order. We will require the goods to be received at our Sedbergh premises within 14 days of this cancellation instruction.
The goods must be (1) unused and (2) be in their original packaging so they are resellable as new. If we find that that cancelled goods have been used, or have been packaged inadequately and have as a result been damaged on the return journey, a deduction is likely to be made from the refund.
Please note the 14-day cancellation policy doesn't apply to exchanged items.
If we have made a mistake, e.g. we have sent the wrong components and there is no time to correct the error, then of course we will collect the goods and refund you in full, including carriage charges.
Requesting a return
To request a return or exchange, please tell us the items that you wish to return/exchange and the reasons why. Our team will then get back to you with the next steps.
Returning goods
Orders of items excluding roof boxes
You should return the goods to us at your cost, but on request we can collect the goods from UK mainland addresses for a minimum charge of £25 - please note that regional surcharges may apply.
Orders including a roof box
We can arrange the collection and will always deduct a minimum of £65 as a contribution towards the return freight costs - please note that regional surcharges may also apply.
