Deciding which bike carriers and/or roof boxes is not always easy, especially if you do not have experience of using these types of products before. We want to remove the risks of buying these large and often expensive items, and so we have a unique “90 day Exchange Scheme” for roof boxes, roof mounting bike carriers and tow bar mounting bike carriers.
Details of our 90 day Exchange Scheme
Products from the following categories are eligible for the 90 day Exchange Scheme:
- Roof boxes
- Roof mounting bike carriers
- Tow bar mounting bike carriers
Rules of the Exchange Scheme
These are the rules of the bike carriers Exchange Scheme:
- The exchange must be requested within 90 days of the invoice date.
- You are allowed one exchange only.
- The original equipment must be in "as new" condition, subject only to fair wear and tear.
- The replacement items must be different models from the originals. Not just an alternative colour.
- The replacement items must not be part of a package deal or be from our Bargains section.
- Roof bars are never part of the Exchange Scheme.
How the Exchange Scheme works
This is how the Exchange Scheme works:
- We charge in full for the replacement items, including the appropriate carriage charge and a charge for any packaging needed for the return of the originals.
- We will arrange the collection if requested (UK mainland only):
- There is a £50 charge for the collection of a roof box (regional surcharges may also apply).
- There is no charge for the collection of a bike carrier.
- When the originals arrive back here we refund you for their invoice value, but you won't get back more than the invoice value of the replacements. In other words, if the replacements are cheaper than the originals we won't be giving you "extra cash back".
Requesting an exchange
To request a 90 day exchange, follow the link below to the contact us page and complete the contact form. You will need to include your customer code, order number or billing post code, details of the item(s) that you wish to exchange and of the item(s) that you are considering as replacements.
90 Day Exchange: FAQs
Can I exchange roof bars?
We're sorry, but Roof Bars are not included in the 90 Day Exchange Scheme.